Since 2019
A distributor's shop and back office, rebuilt in stages
An online shop and the internal tool that runs it: stock, orders, suppliers, field work. Modernised progressively, without ever closing.
product references managed in the catalogue
price revisions kept on record, with the previous price and the difference
user accounts, from sales to field technicians
The context
At a distributor, the visible part is the shop; the expensive part is the back office. Catalogue, stock, orders, suppliers, work carried out at customer sites: anything without a proper tool ends up in a spreadsheet circulating by email, with the copying errors that implies. The application was several years old, it worked, and its interface had aged — the classic case where a complete rewrite is tempting and would be a mistake.
The workflow, in motion
The number that has to stay right
For a distributor, the cost is not the sequence of steps: it is the stock, pulled at the same time by a delivery, an order and a job at a client's site.
- Stock this morning28
- Supplier delivery+40
- Customer order shipped-12
- Parts fitted on site-3
Current stock
53
Recomputed at every movement, read by everyone at the same moment.
The accounting export reuses these same lines: nobody re-keys them anywhere.
This is exactly what a spreadsheet passed around by email cannot do: two people edit it, and the stock diverges with nothing to flag it.
What we did
- Taking over and maintaining the existing system in production before any modernisation. Stabilise, then improve.
- Progressive interface migration, screen by screen, with the old and new versions coexisting.
- The business back office: catalogue, stock, orders, field work tracking, accounting exports.
- Integrations with the tools already in place, to eliminate manual copying between systems.
- Hosting, deployments and backups, with a single channel to report a problem.
What changed
- Business was never interrupted by the modernisation: every batch delivered is immediately usable.
- Data is no longer copied by hand from one tool to another, so it no longer diverges.
- The most-used screens were rebuilt first, not the easiest ones.
- One point of contact for the shop, the back office and the servers.
The services involved
This engagement drew on the following expertise. Each has its own page, with its method and its deliverables.
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