R&M Digital Solutions

R&M Digital Solutions — Web, mobile and AI development agency

We build your software, host it, monitor it, and make you visible.

Business applications, AI automation, websites, infrastructure, search, security. Nineteen services held by the same team for sixteen years — and every one of them rests on projects running in production, not on a brochure.

Let's talk about your projectSee our expertise
16 years of business applications in productionHosted in France, monitored continuouslyTeams in France and Thailand

They trust us

STS Arbres et JardinsAndrée PutmanFlatBayRéférentiels de donnéesGextraGextra AIGextra AcademyPilotage & support IAPremium GoodsPremium Goods — site publicClinalliance — réservationVins de PomponetteHAY HuaHinNotre flottePré-admission patientEDN

Our services

What we do

We work across the whole chain, from the line of code to search rankings. Most of our clients trust us with several of these, because they answer one another.

Get found

A website nobody finds earns nothing. Organic search, paid advertising, content, and now being cited by AI assistants.

Build

From a brochure site to the business application a company runs on. We write the code, we ship it, and we maintain it afterwards.

Run

Software that has shipped is not software that is finished. Servers, deployments, load times, alerts, emails that actually arrive.

Secure

What exposes you: a vulnerability, personal data handled badly, a site part of your visitors simply cannot use.

See all 19 services in detail

In production

Measured results, not promises

We run these methods on ourselves first. Here is what they changed, with the numbers.

Support & development

One queue: tickets, emails, SMS, WhatsApp

Tickets, emails, SMS and WhatsApp land in a single queue: AI absorbs the request, prepares the answer, and hands the call back to a human.

  1. Incoming request

    Email, ticket or message — no format imposed on your teams.

  2. Triage

    Topic, priority and scope identified within seconds.

  3. Context gathered

    History, business data and the relevant code are pulled together on their own.

  4. Answer prepared

    Fix, tests and a summary of what changes, ready to review.

  5. Human validation

    One call, then it ships. No exceptions.

The human keeps the decision: nothing ships without validation.

3×

more tickets handled, same headcount

3 days → 4 h

average response time

Healthcare

From the patient record to a properly funded stay

AI reads the discharge report, extracts the diagnoses, classifies them, derives the case-mix group and flags what is missing for the stay to be funded at its true level.

Discharge reportSample
  • 78-year-old patient admitted to rehabilitation after a left middle cerebral artery infarction.
  • Right spastic hemiplegia, daily motor rehabilitation.
  • History: hypertension, type 2 diabetes.
  • Swallowing disorders: pureed diet, speech therapy assessment under way.
  • Dependency: assistance required for transfers and washing.

Funding-relevant keywords

cerebral infarctionright hemiplegiaswallowing disorderstransfer dependency

Diagnoses classified and coded

MMPG81.1Spastic hemiplegia — principal morbid manifestation
AEI63.9Cerebral infarction — underlying condition
DASR13Dysphagia — significant associated diagnosis

Case-mix group

0147UB2Stroke with hemiplegia · inpatient rehabilitation · level B-2

Funding for the stay

€5,653.20stay package (43 to 49 days) · 2026 French schedule

The swallowing disorders are described but not coded: that associated diagnosis moves the stay to severity 2 — GME 0147UB1 → 0147UB2.

The dependency described puts the daily-living scores in the 9-12 range: level B confirmed, pending the doctor's approval.

Fictional case, real ICD-10 codes and tariffs. In production every suggestion quotes the sentence in the record that backs it — the doctor keeps the decision.

1 in 5

of the stays analysed had their severity level under-assessed

73

real records coded alongside the coding physician

  • Every suggestion is linked back to its source in the file
  • The physician always keeps the final call
  • Full audit trail: who suggested what, who approved it
Real estate

Applications sorted before they reach the agent's desk

The assistant collects the documents, chases whatever is missing, works out the rent-to-income ratio and applies the agency's own criteria. The agent only ever sees complete, compliant files.

Rental application
  • Proof of identity
  • Last three payslips
  • Proof of address
  • Tax assessment

Reminder sent automatically, then on day 3, 6 and 10 — the gap widens each time, and nobody has to think about it.

Rent-to-income ratio

780 € / 2 500 € — rent including charges against household income

31 %below the threshold: the application goes through

agency threshold 33 %

Incomplete file

Automatic reminders for as long as a document is missing, with no agency time spent.

Outside the criteria

Automatic rejection, with the exact reason sent to the applicant rather than silence.

Compliant file

Passed to the letting agent, documents checked and ratio already calculated.

No AI here: these are the agency's own criteria — ratio thresholds, guarantors, accepted situations — applied to the letter, on every file, at any hour.

484,189

applications processed by the assistant

1 in 3

turned down automatically, with the reason sent to the applicant

211,789

reminders sent to complete a file

Free audit

{name}’s website audit

We ran your website through 12 technical checks. Here is what is solid, what is costing you visits, and what we would fix first.

01

Mapping

We follow your actual processes: who does what, with which tool, how many times a day. We measure the time really spent, not the time imagined.

02

Opportunities

Every task is scored on two axes: recoverable time and technical feasibility. You get a ranked list, not a catalogue of possibilities.

03

Prototype

We take the first item on that list and run it on your real data. You see the outcome before committing any budget.

04

Roadmap

Costing, rollout order, technical prerequisites, risks and monthly running cost. A working document, not a brochure.

What you keep at the end

  • The map of your processes, with the time actually spent on each
  • Automation opportunities ranked by return on investment
  • A working prototype on your top priority case
  • The costing of the rollout and of the running expenses
  • The watch points: personal data, vendor lock-in, human oversight

Your data stays yours. Depending on how sensitive the subject is, we work with the major commercial models or with models hosted on your own infrastructure.

Request the audit

See the AI and automation service

Industries

Where we already run in production

We know these trades from the inside: their constraints, their vocabulary and their software.

Healthcare

Care facilities: patient records, activity coding, admissions, scheduling and HR.

Real estate

Portals and listing feeds, lead qualification, agency and property-management back offices.

Retail & trade

Catalogues, product sheets, orders, stock and customer relations across several markets.

Education

Course and assessment platforms, learner paths, tracking and certification.

Support functions

Admin, invoicing, recruitment, customer support: the repetitive tasks of any company.

Case studies

What we have built

Each case says what the client was living with, what we did, and what changed.

STS Arbres et Jardins

STS Arbres et Jardins

Since 2026

A one-year-old site built on an abandoned theme, with an American contact page still live. Full rebuild, migration off WordPress, and local pages built on verified facts.

Read the case study
Andrée Putman

Andrée Putman

Since 2025

Reissued furniture, interior architecture projects, collaborations: a bilingual site that shows a body of work and sells pieces, without keeping visitors waiting.

Read the case study
FlatBay

FlatBay

Since 2015

Agencies drowning in incomplete files. An assistant that chases missing documents, computes the affordability ratio, and only passes on complete applications.

Read the case study
Référentiels de données

Référentiels de données

Since 2024

Addresses, public transport, property sales, land registry: four services answering the same questions as paid APIs, built from open public data, running on our servers.

Read the case study
Gextra

Gextra

Since 2010

Patient referrals, care records, team scheduling, recruitment, billing, mobile apps: a complete business system, sixteen years of rules, thirty sites — and an interface being rebuilt screen by screen without ever stopping the work.

Read the case study
Gextra AI

Gextra AI

Since 2026

How a stay is coded determines what the facility is paid. An AI-assisted review flags under-rated severity levels, and the doctor decides.

Read the case study
Gextra Academy

Gextra Academy

Since 2026

The vendor was cutting off access: courses, materials and assessments would have left with the subscription. Everything was recovered, then put back in service on a platform the organisation owns.

Read the case study
Pilotage & support IA

Pilotage & support IA

Since 2025

Requests arrive by email, by WhatsApp, by web form. They are qualified, attached to the right project, and a reply is drafted — a human approves before it is sent.

Read the case study
Premium Goods

Premium Goods

Since 2019

An online shop and the internal tool that runs it: stock, orders, suppliers, field work. Modernised progressively, without ever closing.

Read the case study
Premium Goods — site public

Premium Goods — site public

Since 2018

Vanilla, flavours, tobacco: the same product is not named the same way in Europe and in the United States. The public site handles that, from the copy through to the form.

Read the case study
Clinalliance — réservation

Clinalliance — réservation

Since 2016

A centre opens its slots, clients book, pay and get their invoice. The service has been running since 2016 and has followed every version of our stack.

Read the case study
Vins de Pomponette

Vins de Pomponette

Since 2026

An organic estate in the Minervois, a presentation poster and four wines. A site built from scratch — design, development, SEO, hosting — without a single cookie or a request to a third party.

Read the case study
HAY HuaHin

HAY HuaHin

Since 2024

A studio rental in Hua Hin, Thailand. Site rebuilt, hosted, deployed and optimised by us — and it is our own money going into the Google Ads campaigns.

Read the case study
Notre flotte

Notre flotte

Since 2010

Git, continuous integration, image registry, SSO, DNS, metrics, logs, monitoring: all of it runs on our own machines, on open-source components. Not out of principle — because it holds load better, costs a fraction, and does not stop when a vendor changes its mind.

Read the case study
Pré-admission patient

Pré-admission patient

Since 2025

Eight steps, eighty-one fields, identity documents to photograph — completed by patients who are often elderly, or by a relative on their behalf. Here accessibility and clarity are not optional: they decide whether the file ever arrives.

Read the case study
EDN

EDN

Since 2016

A long-standing client. We have no publishable figure for this one, so there is no page: the site is online, and it speaks better than we would.

Visit the site
See all case studies
74

Active projects

16

Years of experience

57

Applications in production

24/7

Monitoring

The faces

Our team

Consulting, development, design and operations: the same people from diagnosis to production.

Raphaël

Raphaël

Director & Developer

Martin

Martin

Director & Integrator

Luigi

Luigi

Sales Director

R&M was incorporated in 2026. Its founders have been designing, building and operating business applications since 2010 — the 16 years above are theirs, not the company's.

Contact

Where do we start?

Describe the process that costs you the most time today. Within 48 h we tell you whether AI can take it over — and if the answer is no, we say that too.